Direct Response (DRTV) with Brand Marketing

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By Rod Kempkes

Far gone are the days of simply processing an inbound telephone call for the latest gadget driven from print or television. Today’s direct marketers are well funded marquee brands with life time value of each customer in mind. When call center market growth is steady but slow, the best way to increase growth rates is to introduce and perfect the use of new technologies and methods to increase our client’s customer value. In the not so distant past, it was computer-telephony integration (CTI), which allowed substantial improvements in cost efficiency. The Evolution of Blended Technologies



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